Cleaning Method
We are mainly a tradition window cleaning service, however, any windows that are unsafe to reach via a ladder, we will use our pure water reach and wash system.
Payment Method
We understand that many of our customer have busy lives so we offer as many payment methods as possible, as follows:-
- Free post envelope for cheques
- Debit and credit cards
- BACS online payment
- World Pay card readers
Payment Terms
We ask all our domestic clients to settle their invoice within 5 working days. If payment is made on the day a receipt will always be given.
Access to your property
By agreeing to our service, your allowing us an affirmative easement for the agreed purpose. We will only ever access your property during the day between the hours of 8:30 and 4:30. All our staff are identified by branded clothing and vehicles.
If the back gate is locked, when safe, we will use our 12 ft ladder to gain access to your property.
On request, if there are any access problems, we can call you the evening before your clean. If however, you have had prior notice for your clean and safe access is not possible we reserve the right to invoice for the full amount.
All garden furniture, if moved, will be returned to it’s original place and gates will be shut on entry and exit of your property.
Weather Policy
Our job is to maintain the cleanliness of your windows, removing the dirt that has built up over the last 6 weeks. We will work in the rain and all weather conditions when safe to do so, in high winds and snows we will not be working. If for any reason your windows are not to the usual standard our customer guarantee for window cleaning is 24 hours. Please call and we will return to clean your property exterior again, all feedback is welcomed and appreciated.
Cancellation
Our domestic clients reserve the right to cancel at any time via phone or email.
